• Applied Concepts

  • Training Practice Coach – Customer Service at Applied Concepts

    • Worldwide

    • $70,000  -  $100,000 / year

    • Full-time
    • 10-Nov-2021

    Job Description

    We’re looking for an enthusiastic and customer-centric Practice Coach to deliver our individual training sessions over the phone. This person must maintain an empathetic, positive and professional approach while coaching our enrollees. You will be well-trained in all of the concepts that form the foundation of the company’s learning programs.

    Essential Duties and Responsibilities:

    • Provide constructive feedback to learners throughout each and every coaching session
    • Ability to introduce and explain new materials to our learners
    • Maintain a positive, empathetic, professional and consistent attitude on all coaching sessions
    • Meet minimum daily/weekly/monthly quality and performance expectations
    • Accurately document all client interaction and call activity using the company’s propriety programs
    • Proactively report any business- or enrollee-related concerns to management
    • Possess a clear and captivating speaking voice
    • Ability to work and thrive in a structured team centric environment
    • Take personal accountability for conduct in the workplace and communicate all needs in advance

    Qualifications:

    • Clear speaking voice
    • Professional verbal and written communication skills
    • Basic computer and typing skills
    • Interested in learning… and coaching!
    • Ability to multi-task, prioritize, and manage time efficiently
    • Have a positive, self-driven team-first mentality with a desire to help others

    Why Applied Concepts

    • Personalized professional development
    • No nights, weekends or shift bids
    • 40-hour workweek
    • Spacious, clean, modern worksite and workstations
    • Continuous coaching and development
    • Full Benefits Package- Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance
    • Paid Vacation
    • Paid Personal Time
    • Paid Holidays
    • Tuition Reimbursement
    • Company Golden Retriever named Molly

    Job Stats

    Reached : 146 People Applied : 35 Candidates