The Training Instructor II is responsible for developing and conducting training for a functional or corporate audience.
This position focuses on teaching specific areas of knowledge or on-the-job capabilities required for Mortgage Lending (Third Party Originations) and general technical and product training.
May include direct observation of business unit practices, gathering and analyzing feedback, and collaboration with business unit leaders in order to develop training materials such as presentations, eLearnings, job aids, etc.
Delivers a variety of instructor led and/or virtual courses. Topics may include but not limited to: skill development, organizational development, sales training, product training, system training, new hire training, and continuing education.
Development and revision of training materials such as teaching aides, handbooks, PowerPoint presentations, eLearnings and reference guides, under minimal supervision.
Gathers and analyzes training evaluation feedback to assess effectiveness and drive improvement; Ensures training rosters are collected and courses/attendees are tracked in the companys learning management system
Direct observation of business unit practices, as needed. Observation may include but is not limited to: train the trainers, observation of existing training, shadowing business unit, co-facilitate.
HS Diploma, GED or Foreign Equivalent Required
Bachelors Degree Preferred
Minimum 3 years training experience (instructor led and/or virtual training)
Minimum 3 years experience using eLearning development software (preferably Articulate)
Minimum 2 years experience in banking or financial industry. Prefer mortgage or third party origination (TPO) experience
Excellent written and verbal communication skills; particularly experienced in presenting to a variety of audiences and number of people
Ability to demonstrate interpersonal and presentation skills
Proven leadership skills and the ability to act as a professional role model
Proven time management and organizational skills with close attention to detail
Solid knowledge of the latest corporate training techniques
Ability to learn and understand new technologies quickly
A high competency in Microsoft Office products
Independent thinking and self-motivation required
Ability to cross train and become a subject matter expert in multiple topics
Ability to work regularly scheduled hours, 8:30-5:00 PM Monday Friday; some weekend or evening hours may be required upon business need