Posted 6 months ago  

Training Instructor II – Mortgage Lending at Flagstar Bank

Posted 6 months ago - 44 views - 10 Applied

Job Description

  • The Training Instructor II is responsible for developing and conducting training for a functional or corporate audience.
  • This position focuses on teaching specific areas of knowledge or on-the-job capabilities required for Mortgage Lending (Third Party Originations) and general technical and product training.
  • May include direct observation of business unit practices, gathering and analyzing feedback, and collaboration with business unit leaders in order to develop training materials such as presentations, eLearnings, job aids, etc.

Job Responsibilities:

  • Delivers a variety of instructor led and/or virtual courses. Topics may include but not limited to: skill development, organizational development, sales training, product training, system training, new hire training, and continuing education.
  • Development and revision of training materials such as teaching aides, handbooks, PowerPoint presentations, eLearnings and reference guides, under minimal supervision.
  • Gathers and analyzes training evaluation feedback to assess effectiveness and drive improvement; Ensures training rosters are collected and courses/attendees are tracked in the companys learning management system
  • Direct observation of business unit practices, as needed. Observation may include but is not limited to: train the trainers, observation of existing training, shadowing business unit, co-facilitate.


  • HS Diploma, GED or Foreign Equivalent Required
  • Bachelors Degree Preferred
  • Minimum 3 years training experience (instructor led and/or virtual training)
  • Minimum 3 years experience using eLearning development software (preferably Articulate)
  • Minimum 2 years experience in banking or financial industry. Prefer mortgage or third party origination (TPO) experience
  • Excellent written and verbal communication skills; particularly experienced in presenting to a variety of audiences and number of people
  • Ability to demonstrate interpersonal and presentation skills
  • Proven leadership skills and the ability to act as a professional role model
  • Proven time management and organizational skills with close attention to detail
  • Solid knowledge of the latest corporate training techniques
  • Ability to learn and understand new technologies quickly
  • A high competency in Microsoft Office products
  • Independent thinking and self-motivation required
  • Ability to cross train and become a subject matter expert in multiple topics
  • Ability to work regularly scheduled hours, 8:30-5:00 PM Monday Friday; some weekend or evening hours may be required upon business need