Posted 11 months ago  

Technical Writer

Posted 11 months ago - 86 views - 8 Applied

Job Description

Diversity and inclusion are at the core of who we are and what we create. At Apex Learning, our mission is to make a difference in education. We start by striving to foster, promote, and celebrate diversity, equity, and inclusion in our workplace. We are committed to creating a supportive and respectful environment that enables our organization to reach new heights. As a leader in digital education, our aim to improve the learning of every student and overcome obstacles in education is intrinsically linked to upholding these values.

Position Summary:

The technical writer is responsible for creating, updating and maintaining client user documentation through our Help website.

Job Responsibilities:

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Works as an integral part of several teams during the developmental and creation of instructional materials using a variety of formats
  • Oversee other departments edits and website content production
  • Perform Updates and rewrites of content in HTML and web-based editing software.
  • Other duties as assigned

Job Qualifications and Requirements:

  • Regular and predictable attendance.
  • Investigative or curious nature to explore proposed solutions and ensure quality outcomes.
  • Willingness to jump in and tackle complex issues in a fast-paced environment.

Education and/or Experience:

  • 3-5 years of technical writing experience.
  • Excellent written and verbal communication skills and attention to details.
  • Teaching or marketing experience a plus.

Benefits/Perks:

  • 100% employer-paid premiums for employee-only coverage for medical, dental and vision plans.
  • $50,000 in employer-paid life insurance for yourself.
  • A 50% employer-paid 401(k) match on your first $5,000 contribution each year.
  • A full week of paid-time off at the end of December + 8 paid holidays + PTO.
  • Management with a vested interest in your career growth and development.
  • Free Apex Learning courses.

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.