Posted 11 months ago  

Senior Instructional Designer & Instructor

Posted 11 months ago - 102 views - 11 Applied

Job Description

  • The Instructional Designer/Instructor creates and delivers courseware to enable our customers, partners, and colleagues to be successful with Sage Intacct.
  • The Instructional Designer/Instructor will collaborate with cross-functional team members such as product managers, partner enablement, implementation consultants, and support teams to determine requirements and ensure the accuracy and relevancy of course offerings.
  • In addition to becoming an expert on the subject at hand, the Instructional Designer/Instructor designs and delivers training content in a variety of learning formats to meet training needs for new products and features, based on established curriculum and delivery standards.

Responsibilities:

  • Manage course projects from inception and design phase to production and release
  • Become the subject matter expert for assigned products, including deep product knowledge and the domain business knowledge it supports
  • Act as an instructor for assigned products and display creativity to help customers, partners, and colleagues get measurably greater understanding and productivity with Sage Intacct
  • Participate in release readiness activities of new products and product updates
  • Quickly learn new product tasks, features, and processes required by various audiences and translate that information into courseware for Sage Intacct customers, partners, and colleagues
  • Display passion to stay current on industry trends and related technology
  • Work independently on the development and delivery of highly complex content, while maintaining touchpoints with key stakeholders
  • Troubleshoot product and/or course activity errors, and escalate for resolution as appropriate
  • Participate in Sage Intacct customer and partner events/conferences to develop, review, and deliver education sessions as needed

Required Qualifications:

  • Minimum 2 years of experience in a functional training role designing, developing, and maintaining technical hands-on instructor-led, and self-paced training, for an application software company
  • Strong presentation, training, and group facilitation skills; competent with audience-engagement methods and techniques appropriate for all delivery types, including virtual classroom
  • Agile approach to building and delivering content for quickly evolving products and features, iterating content as the product matures
  • Ability to learn new products and features quickly; break down complex topics into logical sequences
  • Hands-on experience with a variety of content authoring tools and knowledge of SCORM

Desired Qualifications:

  • Understanding of Accounting concepts and processes
  • Experience with a SaaS product
  • Implementation experience of business solutions