• Teleperformance

  • Healthcare Customer Service Representative at Teleperformance

    • Worldwide

    • $60,000  -  $100,000 / year

    • Full-time
    • 10-Nov-2021

    Job Description

    Benefits of working with TP include:

    • Paid Training
    • Competitive Wages
    • Full Benefits (Medical, Dental, Vision, 401k and more)
    • Paid Time Off
    • Employee wellness and engagement programs
    • Work from the comfort of your home

    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
    • Calmly attempt to resolve and de-escalate any issues
    • Escalate interactions when necessary and appropriate
    • Respond to requests for assistance and/or possible processing payments
    • Track all call related information for auditing and reporting purposes
    • Provide feedback on call issues
    • Upsell if required


    What We’re Looking for

    • High School Diploma or equivalent
    • 18 years of age or older
    • 6 months customer service experience minimum
    • Typing 25 WPM
    • Be proficient in PC operation and navigation
    • Able to work independently
    • Have excellent communications skills, both oral and written
    • Ability to work in a constantly changing and fast-paced environment
    • Ability to stay composed and objective
    • Strong listening skills

    Work from Home Requirements

    • High-Speed Internet required, proof of internet speed required
    • Dedicated workspace

    Job Stats

    Reached : 174 People Applied : 30 Candidates