• Continu

  • Customer Support – Technical at Continu

    • Worldwide

    • $50,000  -  $100,000 / year

    • Full-time
    • 10-Nov-2021

    Job Description

    We are looking for a Technical Support Representative to provide excellent service and support to our growing user base. In this role, you will work directly with users across the Continu platform and across all teams within Continu to find solutions and answers to customer problems. You will also assist with the testing of new Continu features to help us ensure the best quality throughout our application’s user experience. The ideal candidate will be as passionate about Continu solutions as they are about providing an exceptional experience for every customer.

    About You

    • 1+ years of customer-facing technical support experience, preferable in SaaS and cloud-based in Fortune 1000, mid-tier, and/or start-up companies
    • 3+ years of customer service experience in a high volume workspace
    • Strong technical skills that allow for ease when guiding customers through technical processes
    • Experience investigating and troubleshooting network, browser, and software problems
    • Team player with the highest level of integrity
    • A candidate who approaches all situations with an empathetic and patient mannerProactive nature who seeks out challenges and go above and beyond the call of duty
    • Experience writing user guides and technical documentation
    • Previous experience with technical support tools such as Jira and Zendesk preferred

    As a Technical Support Representative at Continu, you will:

    • Help customers troubleshoot issues across all aspects of the Continu platform through email and screen share calls while providing excellent customer service
    • Take initiative to test, document, and solve problems with little supervision
    • Track tickets and provide updates and answers within SLA timeframes
    • Help develop the Continu Knowledge Base by writing and updating articles and FAQs answers
    • Test new Continu features for completion and provide feedback to the engineering team

    Perks and Benefits

    In addition to our unique culture and talented team. You’ll have access to the following benefits.

    Laptop

    Get your best work done with a new Apple computer.

    Health Benefits

    We offer great health benefit options for all full-time team members.

    Competitive Salary

    Our Salary formula is based on your level of experience and location.

    Stock Options

    You’ll have access to Stock Options in a fast-growing company.

    Remote Friendly

    You’ll work where you feel most creative. We’re a fully remote team.

    Flexible Leave

    Flexible leave policy including additional days off for your birthday, work anniversary, and US Public Holidays.

    Job Stats

    Reached : 135 People Applied : 30 Candidates