Posted 11 months ago  

Customer Service Representative

Posted 11 months ago - 214 views - 18 Applied

Job Description

You are…

  • Empathetic – you listen intently to what affects people and put yourself in their shoes.
  • Friendly – you are someone who stays genuine when having interaction with others.
  • Patient – you don’t cut people off during a conversation, so that you make others feel heard and equally important.
  • Tech-Savvy – you can quickly pick up how things work and learn new technologies with ease.
  • Attentive – you pay attention to what’s being needed, and proactively get involve.

You will…

  • Learn and master Rushable’s product suite from top to bottom.
  • Provide onboarding support for clients who are newly signed up with us.
  • Proactively study the restaurant menu provided and ask seek to understand.
  • Communicate with both the internal team and the client to ensure high quality menu upload.
  • Configure settings on client’s website, DNS, tablet, and Rushable Dashboard.
  • Provide on-going support for restaurants as needed on daily basis.

You will standout if you…

  • Are bilingual in Chinese Mandarin or Spanish.
  • Carry 3+ years of CSR experience.
  • Have the knowledge of online ordering and POS systems.
  • Have some website design or DNS knowledge.
  • Used to work in a restaurant environment.

We are offering…

  • The opportunity to grow yourself in a startup environment
  • Work-from-home setup
  • Plenty of career-furthering opportunities.
  • Optional coverage on a health care plan (medical, dental, and vision)
  • Accumulated annual paid time-off
  • Enjoy 10 paid U.S. federal holidays
  • Potential stock options for high achievers

Requirements

  • Legally authorized to work in the United States.
  • Provide necessary information for a background check.
  • You are the person described in the “You are...” section.
  • Be able to adapt to changes and enjoy being in a startup.