Posted 6 months ago  

Bank Operations Support Manager at Dave, Inc

Posted 6 months ago - 51 views - 10 Applied

What youll do

  • Establish control governance and reporting that will provide meaningful metrics to inform leadership and relevant stakeholders on the health of bank operations
  • Be ready to respond and triage any urgent issues related to daily bank operations and coordinate solutions with our internal teams
  • Deliver banking insights to our support, fraud and ops teams focused on member adoption
  • Proactively monitor current services and environments to ensure optimal performance for users whilst ensuring no network impacts
  • Work cross-functionally and collaborate with all levels of management internally and externally to build mutually beneficial outcomes
  • Design and develop operating policies and procedures in alignment with product growth and/or enhancements
  • Oversight of Regulatory Complaint reporting and trend analysis to meet our Bank requirements
  • Lead and manage multiple concurrent initiatives and adapt as necessary in an innovative, deadline driven and dynamic environment
  • Oversight of bank financial settlement and reconciliation activity including account opening, ACH, remote deposits and back office exception processing (i.e. liens, levies, bankruptcies, etc)

What youll need

  • 5+ years of experience in banking operations or support management or account management position
  • Financial Services industry experience preferred, but not required
  • Experience translating strategy into tactical planning and drive execution
  • Structured and analytical thinker with the ability to distill complex issues into structured frameworks and concrete plans
  • Demonstrated strategic, analytical, and problem-solving experience. Strong organization, prioritization, and project management skills
  • Ability to develop, review and negotiate complex contracts and familiarity with standard deal structures including financial and tiered pricing structures

Benefits & Perks

  • Premium Medical, Dental, and Vision Insurance plans
  • Insurance premiums 100% covered for you and 80% for your dependents
  • Company provided Basic Life and Short-Term Disability plans
  • Competitive salary and equity compensation packages
  • Voluntary Life Insurance and Long-Term Disability plans
  • 401(k) savings plan with matching contributions
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • Generous and flexible PTO
  • Flexible work hours
  • Generous paid parental leave
  • A collaborative environment with opportunities for learning and growth
  • Virtual social events