Posted 7 months ago  

Associate Technical Consultant

Posted 7 months ago - 76 views - 6 Applied

Under the mentorship of a Senior Consultant, you will:

  • Analyze/clean data and assist in data migration projects
  • Learn Sidekick Solutions methodology to deliver end-to-end solution design to meet, and exceed, client expectations
  • Become a subject matter expert in products Sidekick Solutions supports and their respective migration features and tools
  • Engage with clients via email, phone, and virtual meetings
  • Nurture client relationships to ensure appropriate attention to their needs
  • Provide project management, including: gathering and organizing client materials, scheduling meetings, meeting follow-up, budget and timeline management, and weekly status updates
  • Demonstrate critical thinking by listening to client needs, asking probing questions, and delivering appropriate solution recommendations
  • Be a proactive problem solver and curious learner, constantly seeking to improve your knowledge and capabilities
  • Complete various data services tasks including audit/assessment, transformation/append, and cleanup
  • Draft and maintain data migration mapping documents, change logs, and issue backlogs
  • Review client data and make recommendations on remediation to align with data migration mapping documents
  • Be responsible for monthly production-based goals, achieving a 35% billable utilization rate within 90 days

Skills / Qualifications

  • Client facing experience as SaaS technical consultant, client success, software support, Data Analyst, or other technical SaaS roles
  • High proficiency in Excel with emphasis on large data file manipulation and reporting; experience with SQL required
  • Knowledge of Tableau, SAP BusinessObjects, Power BI, Python, or VBA (Excel Macros) appreciated
  • Work experience in the nonprofit sector (preferred)
  • Strong project management and organizational skills; we use Asana and Harvest/Forecast software to manage projects
  • Confident client-facing demeanor comfortable with unknowns/not knowing the answer
  • Experience with case management software or constituent relationship management software (preferred)
  • Database design, build, and administration capabilities (preferred)
  • Outstanding written and verbal communication skills with aptitude for exceptional customer service
  • Able to manage performance targets for billable time worked and organize a weekly workload to achieve targets
  • Able to manage multiple projects and deliverables simultaneously and deliver accurate recommendations that support client success
  • Comfortable working from a home office while using conferencing tools to connect with colleagues and clients across time zones
  • Flexibility to occasionally work outside of core business hours to accommodate clients in different time zones

Compensation / Benefits

  • Compensation dependent on experience, up to $65,000 per year
  • Performance-based bonuses
  • Reimbursement for your technology and office costs
  • Company-sponsored professional development, training, and certifications
  • Health insurance, retirement match, PTO, Holidays, and Sick Time