Customer Service Representative

You are…

• Empathetic – you listen intently to what affects people and put yourself in their shoes.
• Friendly – you are someone who stays genuine when having interaction with others.
• Patient – you don’t cut people off during a conversation, so that you make others feel heard and equally important.
• Tech-Savvy – you can quickly pick up how things work and learn new technologies with ease.
• Attentive – you pay attention to what’s being needed, and proactively get involve.

You will…

• Learn and master Rushable’s product suite from top to bottom.
• Provide onboarding support for clients who are newly signed up with us.
• Proactively study the restaurant menu provided and ask seek to understand.
• Communicate with both the internal team and the client to ensure high quality menu upload.
• Configure settings on client’s website, DNS, tablet, and Rushable Dashboard.
• Provide on-going support for restaurants as needed on daily basis.

You will standout if you…

• Are bilingual in Chinese Mandarin or Spanish.
• Carry 3+ years of CSR experience.
• Have the knowledge of online ordering and POS systems.
• Have some website design or DNS knowledge.
• Used to work in a restaurant environment.

We are offering…

• The opportunity to grow yourself in a startup environment
• Work-from-home setup
• Plenty of career-furthering opportunities.
• Optional coverage on a health care plan (medical, dental, and vision)
• Accumulated annual paid time-off
• Enjoy 10 paid U.S. federal holidays
• Potential stock options for high achievers

Requirements

• Legally authorized to work in the United States.
• Provide necessary information for a background check.
• You are the person described in the “You are...” section.
• Be able to adapt to changes and enjoy being in a startup.