Posted 9 months ago  

System Support Engineer

Job Description

Note: At this time, we are only able to consider candidates that live in and are authorized to work within the United States, and do not require sponsorship.

Here's how we like to work:

  • Favor a proactive, customer-oriented approach to problem solving, valuing collaboration over rigid requirements
  • Leverage automation to build procedural, repeatable, and well-documented solutions to frequent tasks
  • Foster a growth-centric environment, challenging ourselves to learn new technologies, optimize the ones we already use, and invent new tooling where it doesn't already exist
  • Collaborate through Slack, Google Meet, Jira, and GitHub

We will look to you to help us solve challenges such as:

  • Work with Customer Service, Implementation, and other internal Gaggle teams to onboard new customers and troubleshoot existing customer implementations
  • Interacting directly with databases to extract information, perform updates, and troubleshoot tasks
  • Add to and improve custom tooling to reduce risk and streamline commonly-executed tasks
  • Work with engineering to triage, diagnose, and prioritize bugs and other system issues, recommending solutions when presenting challenges
  • Improve and contribute to internal documentation, enforcing standards, ensuring quality, and empowering employee self-service

The position will offer a competitive compensation package composed of a salary commensurate with the candidate's level of experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in Gaggle's 401(k). US-based, home office (remote) capabilities required.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place:USA Only.

Job Stats

Posted 9 months ago - 210 views - 30 Applied