Associate Account Manager at Tinuiti

Essential Functions:

• Support all cross division client communication, projects, and deliverables
• Proactively assist in the maintenance and enhancement of the clients brand and product on Amazon
• Ensure & facilitate cross channel communication both internally & externally (Agendas, Actions Items/Follow Ups, Client Updates, etc)
• Perform audits of client catalog data and make updates to enhance SEO and the customer experience
• Troubleshoot operational challenges
• Assist in deck creation for client presentations (QBRs, Monthly/Campaign Recaps, etc) with data collection and analysis, and to ensure that formatting, grammar and flow of content is accurate and on-brand
• Utilize BI Analytics and other performance dashboards to provide data insights, find areas of opportunity, and drive client performance
• Process large data files with the use of Excel and Google Sheets to create customized reporting
• Identify opportunities for process improvement to simplify the path forward

Core Competencies:

• Learning on the Fly Learns quickly when facing new problems, relentless learner, open to change, improves, enjoys challenges and finding solutions
• Customer Focus Dedicated to meeting and exceeding expectations to customers, establishes and maintains effective relationships with customers
• Peer Relationships Finds common ground/solves problems for the good of all, solves problems with peers, is a team player, collaborates and supports peers
• Personal Learning Adapts personal, interpersonal, and managerial behavior based on the needs of a diverse client base and dynamic strategic objectives. Seeks feedback, adjusts
• Attention to Detail Thorough review of materials and QA of important documents/communications
• Time Management Uses time effectively and efficiently; able to identify and establish priorities; gets more done in less time than others; seeks a broader range of responsibilities
• Proficient in Excel and PowerPoint; preferred strength in data analysis for business
• Organized, with an ability to prioritize time-sensitive assignments
• Flexible and can deal working in an autonomous environment