Training Practice Coach – Customer Service at Applied Concepts

We’re looking for an enthusiastic and customer-centric Practice Coach to deliver our individual training sessions over the phone. This person must maintain an empathetic, positive and professional approach while coaching our enrollees. You will be well-trained in all of the concepts that form the foundation of the company’s learning programs.

Essential Duties and Responsibilities:

• Provide constructive feedback to learners throughout each and every coaching session
• Ability to introduce and explain new materials to our learners
• Maintain a positive, empathetic, professional and consistent attitude on all coaching sessions
• Meet minimum daily/weekly/monthly quality and performance expectations
• Accurately document all client interaction and call activity using the company’s propriety programs
• Proactively report any business- or enrollee-related concerns to management
• Possess a clear and captivating speaking voice
• Ability to work and thrive in a structured team centric environment
• Take personal accountability for conduct in the workplace and communicate all needs in advance

Qualifications:

• Clear speaking voice
• Professional verbal and written communication skills
• Basic computer and typing skills
• Interested in learning… and coaching!
• Ability to multi-task, prioritize, and manage time efficiently
• Have a positive, self-driven team-first mentality with a desire to help others

Why Applied Concepts

• Personalized professional development
• No nights, weekends or shift bids
• 40-hour workweek
• Spacious, clean, modern worksite and workstations
• Continuous coaching and development
• Full Benefits Package- Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Tuition Reimbursement
• Company Golden Retriever named Molly