Posted 10 months ago  

Customer Success Manager

Job Description

We are looking to expand our fully-remote Customer Success team with an Enterprise Customer Success Manager. You will have a fantastic opportunity to join a fast-paced startup that is helping to solve some of the biggest challenges for the industrial workforce. In this role you will be responsible for owning and growing the commercial relationship with existing WorkStep HIRE customers. As an ideal candidate, you are solutions-focused, growth-minded and take a consultative and data-centered approach to account management. In this role you will report to the Director of Customer Success.

WorkStep HIRE is helping some of the largest supply chain companies solve their hiring challenges. WorkStep Hire is a usage based product, meaning that customers pay WorkStep based on the number of hires they make through the platform. We have several customers who are spending $500k - $1 million a year hiring with WorkStep. In this role you will be working closely with executive level HR and Operations leadership at our employer partners to ensure customers get the most out of our product and help increase utilization overtime. Internally you will act as the voice of the customer to help us continue to build a Product that best meets our customers’ needs.

Responsibilities:

  • Serve as the dedicated post-sales point of contact with WorkStep’s enterprise customers
  • Lead new enterprise customer onboarding
  • Drive increased user engagement
  • Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep HIRE
  • Proactively share progress on success metrics with customers on a regular basis through QBRs
  • Identify expansion opportunities
  • Cultivate lasting relationships with identified sponsors and key stakeholders within your enterprise accounts
  • Develop deep product and industry knowledge
  • Share learnings around customer needs and challenges with the broader team to drive product and business decisions

Requirements

  • 2-4 years of experience in a customer success or account management role
  • Experience managing enterprise level accounts at a B2B SaaS company
  • Passion for the WorkStep mission

Preferred Experience

  • Understanding of stakeholder concerns in HR Recruitment and Retention
  • Previous experience in a rapidly growing startup environment

Benefits

  • Remote working environment
  • Unlimited PTO
  • Top-notch technology
  • Quarterly team building on-sites (when safe to resume)
  • Workspace, wellness, and L&D stipends
  • Competitive company-sponsored health, vision, and dental benefits package
  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

Job Stats

Posted 10 months ago - 119 views - 42 Applied